Glasses
At Visual-Eyes you will find many of the latest styles and designs from the most respected manufacturers. Designs from Zac Posen, Moleskin, Vera Wang, Ben Sherman, Ann Taylor, Silhouette, Ray-Ban and Penguin are some of the styles you will have to choose from. We sell Nano glasses for infants to 10 year olds that are fairly indestructible, we have larger sizes for men and women with larger heads as well as petite sizes for the smaller head sizes.
Sunglasses: Maui Jim in Non-Prescription and Prescription, Ray Ban in Non-Prescription and Prescription.
Lenses from Hoya, Zeiss and Varilux allow us to provide you with the best lens choices available in the United States. HI-Resolution Lenses, many with blue blocking technology built in, Thinner Lighter Lens materials, Photochromic Lenses, and the newest Non-Glare coatings in green and blue blocker are readily available.
Glasses Policies:
Prescriptions expire 1 year from exam date.
Frame Warranty: Spectacle Frames have a one year warranty from purchased date for Manufacturing defects or breakage from normal wear and tear. Frames that have been damaged or abused will not be covered under this warranty. If a warranty frame is discontinued another frame of similar value will be substituted. Discontinued frames have no warranty. Frames purchased from outside of Visual Eyes can NOT be used for lenses from Visual-Eyes. Prior frames purchased from Visual-Eyes can be used again if they are less than two years old.
Frame Adjustments: We are happy to adjust glasses. We will take care to take the utmost care, but we don't warranty any damage to or breakage of any frame being adjusted by our office.
Frame Changes: If a patient is unsatisfied with their chosen frame withing 30 days, a new frame can be chosen and new lenses built, because lenses are custom to each frame, there will be a 50% charge for the price of the new lenses. If the new frame is more expensive than the current frame, the patient will be charged the difference in price plus a 15% restocking fee. If the new frame is less expensive the difference will be refunded to the patient minus a 15% restocking fee.
Prescription Lens Changes: All lenes are custom made to the prescription determined at the exam. Many measurements are taken for this and there is subjective fluctuation that can create differences in every prescription. If a patient is struggling with adaptation to the new prescription, steps will be taken to determine if the RX was made to specifications. If the prescription is made correctly, then a re-examination will be scheduled with Dr. Plank. This re-examination is not covered by insurance so a charge of $56 will be assessed. Should the doctor make any changes to the prescription or fitting measurements on glasses produced by Visual-Eyes lab, we will remake the lenses once at no additional cost within two months from the date the order was placed. If the glasses were produced at an outside lab, the patient will be responsible for lens changes with that company. Additional remakes are charged at 50% of the original order price. Progressive Lens Non-Adaptation can be remade into either single vision or lined bifocal at no additional cost within 60 days from dispensing.
Cancellations and Returns: Prescription orders are started as soon as possible to ensure a timely process. Once the lenses are started at the lab we are unable to cancel the order or refund money paid for lenses.
Sunglasses: Maui Jim in Non-Prescription and Prescription, Ray Ban in Non-Prescription and Prescription.
Lenses from Hoya, Zeiss and Varilux allow us to provide you with the best lens choices available in the United States. HI-Resolution Lenses, many with blue blocking technology built in, Thinner Lighter Lens materials, Photochromic Lenses, and the newest Non-Glare coatings in green and blue blocker are readily available.
Glasses Policies:
Prescriptions expire 1 year from exam date.
Frame Warranty: Spectacle Frames have a one year warranty from purchased date for Manufacturing defects or breakage from normal wear and tear. Frames that have been damaged or abused will not be covered under this warranty. If a warranty frame is discontinued another frame of similar value will be substituted. Discontinued frames have no warranty. Frames purchased from outside of Visual Eyes can NOT be used for lenses from Visual-Eyes. Prior frames purchased from Visual-Eyes can be used again if they are less than two years old.
Frame Adjustments: We are happy to adjust glasses. We will take care to take the utmost care, but we don't warranty any damage to or breakage of any frame being adjusted by our office.
Frame Changes: If a patient is unsatisfied with their chosen frame withing 30 days, a new frame can be chosen and new lenses built, because lenses are custom to each frame, there will be a 50% charge for the price of the new lenses. If the new frame is more expensive than the current frame, the patient will be charged the difference in price plus a 15% restocking fee. If the new frame is less expensive the difference will be refunded to the patient minus a 15% restocking fee.
Prescription Lens Changes: All lenes are custom made to the prescription determined at the exam. Many measurements are taken for this and there is subjective fluctuation that can create differences in every prescription. If a patient is struggling with adaptation to the new prescription, steps will be taken to determine if the RX was made to specifications. If the prescription is made correctly, then a re-examination will be scheduled with Dr. Plank. This re-examination is not covered by insurance so a charge of $56 will be assessed. Should the doctor make any changes to the prescription or fitting measurements on glasses produced by Visual-Eyes lab, we will remake the lenses once at no additional cost within two months from the date the order was placed. If the glasses were produced at an outside lab, the patient will be responsible for lens changes with that company. Additional remakes are charged at 50% of the original order price. Progressive Lens Non-Adaptation can be remade into either single vision or lined bifocal at no additional cost within 60 days from dispensing.
Cancellations and Returns: Prescription orders are started as soon as possible to ensure a timely process. Once the lenses are started at the lab we are unable to cancel the order or refund money paid for lenses.
www.mauijim.com
www.ray-ban.com
